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SaviLinx News

MaineBiz: Inc. 5000 includes 12 fast-growing Maine companies

PHOTO / TIM GREENWAY Joshua Broder, CEO of Portland-based Tilson Technology Management. The company has been named for the seventh consecutive year to Inc. magazine's annual list of the 5,000 fastest-growing companies across the country. BY JAMES MCCARTHY Tilson Technology Management and Landry/French Construction Co. are joined by 10 other Maine companies in [...]

2017-08-16T16:10:53+00:00 Award, Company News, News|

SaviLinx Ranks 28 on Inc. 5000 List of America’s Fastest Growing Companies

SaviLinx achieves 9,264% growth since 2013 to secure the 28th position nationally for its contact center business BRUNSWICK, Maine – August 16, 2017 – SaviLinx, LLC, a contact center specializing in business process outsourcing and technical support services, has been named to the Inc. 5000 List of America’s Fastest Growing Companies. The Inc. 5000 list [...]

SaviLinx University Fosters Employee Growth via Reward-Based Learning

A few months ago, one of our contact center customers suggested we foster employee growth by creating a reward-based learning program for the team of agents dedicated to its account. We loved the idea because it not only could help our team members learn skills that would improve their performance, but also help them grow [...]

Building the Customer Relationship: Metrics that Matter

Originally published in ICMI by Heather D. Blease We need numbers to measure contact center performance. Empowering Agents can uncover metrics that positively impact the customer relationship. Measuring stats is a big part of managing a contact center. Answer time, abandon rate, handle time, and other information help hone efficiencies and tighten operations. While these [...]

SaviLinx’s CEO Heather D. Blease Receives Growth Master Award from US Women’s Chamber of Commerce

Award recognizes contractors that have achieved significant growth in the government sector BRUNSWICK, Maine – April 4, 2017 – SaviLinx, LLC, a contact center specializing in business process outsourcing and technical support services, has been chosen for the Growth Master Award from the US Women’s Chamber of Commerce (USWCC). This award was presented to SaviLinx [...]

2017-08-15T16:49:55+00:00 Award, News|

SaviLinx Awarded HUBZone Certification, Paving Way for Additional Government Contracts

Maine-based contact center company now holds both HUBZone certification and Women Owned Small Business certification BRUNSWICK, Maine – March 21, 2017 – SaviLinx, LLC, a contact center specializing in business process outsourcing and technical support services, has been certified as a Historically Underutilized Business Zone (HUBZone) by the U.S. Small Business Administration (SBA). The HUBZone [...]

Teleworking Expands Benefits of Business Process Outsourcing

Contact Center Teleworking Lowers Costs, Makes Companies More Nimble, and Increases Diversity By Heather D. Blease, CEO, SaviLinx Government agencies have long partnered with outsourced contact centers to provide innovative service and fill service gaps. Today’s new class of contact centers partner closely with agencies to manage a range of business processes for customer service [...]

Amy Bergeron Joins SaviLinx HR Team

BRUNSWICK, Maine – February 28, 2017 – SaviLinx, LLC, a contact center specializing in business process outsourcing and technical support services, announces that Amy Bergeron has joined as Human Resources Recruiter. She brings a wealth of experience to help the fast-growing company build its team and develop and administer HR plans and procedures for its [...]

2017-08-15T16:57:59+00:00 Company News, News|

SaviLinx CEO Heather Blease Shares Insight with Foundr Magazine

How Partnerships Can Help Startups Focus, Heather D. Blease | CEO and Founder SaviLinx, LLC  Foundr Magazine | Startup Section February 2017 issue Starting up a company is intense, exhilarating, and nerve wracking. I’m three years into my most recent startup, and while some things get easier (I don’t feel like throwing up every morning, for example), the pace can be overwhelming. I have [...]

SaviLinx Celebrates Successful Completion of Two Contracts

SaviLinx has successfully completed two contracts providing business process outsourcing services in support of a large insurance firm at its Brunswick, Maine contact center. These contracts enabled SaviLinx to hire hundreds of employees for terms that ranged up to six months in length at above-average wages. Dozens of these positions converted to full-time, permanent status, [...]