Opinion Pieces

||Opinion Pieces

SaviLinx University Fosters Employee Growth via Reward-Based Learning

A few months ago, one of our contact center customers suggested we foster employee growth by creating a reward-based learning program for the team of agents dedicated to its account. We loved the idea because it not only could help our team members learn skills that would improve their performance, but also help them grow [...]

Building the Customer Relationship: Metrics that Matter

Originally published in ICMI by Heather D. Blease We need numbers to measure contact center performance. Empowering Agents can uncover metrics that positively impact the customer relationship. Measuring stats is a big part of managing a contact center. Answer time, abandon rate, handle time, and other information help hone efficiencies and tighten operations. While these [...]

SaviLinx CEO Heather Blease Shares Insight with Foundr Magazine

How Partnerships Can Help Startups Focus, Heather D. Blease | CEO and Founder SaviLinx, LLC  Foundr Magazine | Startup Section February 2017 issue Starting up a company is intense, exhilarating, and nerve wracking. I’m three years into my most recent startup, and while some things get easier (I don’t feel like throwing up every morning, for example), the pace can be overwhelming. I have [...]

Heather Blease featured as Maine Icon

June 8, 2016 by Maine Icons SaviLinx Founder and CEO Heather Blease Steps away from Heather Blease’s office is a soundproof vault equipped with a “secret” red phone. A relic of the Cold War, this room is a reminder to Blease of the years she spent growing up in Brunswick, a resident of [...]