We Serve Government, Commercial, and Technical Markets
Rely on SaviLinx’s full solution contact center services to help you grow your commercial business, deliver government and municipal services, and support your customers. We design processes to build customer engagement, and execute with an exceptionally loyal and dedicated team. Whether you are a large entity that needs a partner for business process outsourcing services and to manage peak call volume, or an emerging business that needs its first partner for customer support and engagement, SaviLinx is your choice to help you become the best in class in your industry.
The SaviLinx Difference
• Infrastructure Agility: We can work within your infrastructure or develop a custom solution. We’re nimble and pivot when your needs change.
• Diversity and EEO Compliance: We are a certified Woman-Owned business, with HUBZone status.
• Exceptional Talent: We hire the best people and invest in them. From custom training programs to a progressive advancement environment, our corporate culture is people-focused. That’s why our agent turnover is a fraction of the BPO industry, and that’s why our employees are customer engagement experts.
• Flexible Approach: We offer both dedicated and shared teams to serve your business with the most cost-effective approach.
• Rigorous Metrics: We develop custom SLAs and KPIs for your business, continually measure and monitor performance across all channels, and provide regular reports. We have a proven track record of meeting and exceeding expectations.