SaviLinx Hiring 115 Seasonal Contact Center Agents for Government Contract

Temporary positions will support open enrollment period through end of 2017; all are full-time and based in SaviLinx’s Brunswick, ME headquarters BRUNSWICK, Maine – October 11, 2017 – SaviLinx, LLC, a contact center specializing in business process outsourcing and technical support services, is now hiring 115 contact center agents for full-time, seasonal positions to support [...]

The Importance of Investing in an Exemplary Customer Support Team

Customer service supports customer retention, retention equates to loyalty, loyalty means repeat business, and repeat business means you’ll hit those revenue goals. Your customer support team is the frontline of offense and defense, as well as the first and sometimes only person who will interact with a customer. That first or only impression will make [...]

2017-10-01T11:02:26+00:00 Blog|

Portland Press Herald: 12 Maine companies make Inc. 5000 fastest-growing list

SaviLinx tops the Maine rankings, based on its three-year growth rate. Staff Report Twelve Maine-based companies made the annual Inc. 5000 fastest-growing private companies list. The compilation, which recognizes companies’ growth over a three-year period, was released Wednesday by the business magazine. Companies self report their three-year growth rates and revenue to be considered.  In [...]

2017-08-16T17:58:17+00:00 Uncategorized|

MaineBiz: Inc. 5000 includes 12 fast-growing Maine companies

PHOTO / TIM GREENWAY Joshua Broder, CEO of Portland-based Tilson Technology Management. The company has been named for the seventh consecutive year to Inc. magazine's annual list of the 5,000 fastest-growing companies across the country. BY JAMES MCCARTHY Tilson Technology Management and Landry/French Construction Co. are joined by 10 other Maine companies in [...]

2017-08-16T16:10:53+00:00 Award, Company News, News|

SaviLinx Ranks 28 on Inc. 5000 List of America’s Fastest Growing Companies

SaviLinx achieves 9,264% growth since 2013 to secure the 28th position nationally for its contact center business BRUNSWICK, Maine – August 16, 2017 – SaviLinx, LLC, a contact center specializing in business process outsourcing and technical support services, has been named to the Inc. 5000 List of America’s Fastest Growing Companies. The Inc. 5000 list [...]

SaviLinx University Fosters Employee Growth via Reward-Based Learning

A few months ago, one of our contact center customers suggested we foster employee growth by creating a reward-based learning program for the team of agents dedicated to its account. We loved the idea because it not only could help our team members learn skills that would improve their performance, but also help them grow [...]

Building the Customer Relationship: Metrics that Matter

Originally published in ICMI by Heather D. Blease We need numbers to measure contact center performance. Empowering Agents can uncover metrics that positively impact the customer relationship. Measuring stats is a big part of managing a contact center. Answer time, abandon rate, handle time, and other information help hone efficiencies and tighten operations. While these [...]

SaviLinx’s CEO Heather D. Blease Receives Growth Master Award from US Women’s Chamber of Commerce

Award recognizes contractors that have achieved significant growth in the government sector BRUNSWICK, Maine – April 4, 2017 – SaviLinx, LLC, a contact center specializing in business process outsourcing and technical support services, has been chosen for the Growth Master Award from the US Women’s Chamber of Commerce (USWCC). This award was presented to SaviLinx [...]

2017-08-15T16:49:55+00:00 Award, News|

SaviLinx Awarded HUBZone Certification, Paving Way for Additional Government Contracts

Maine-based contact center company now holds both HUBZone certification and Women Owned Small Business certification BRUNSWICK, Maine – March 21, 2017 – SaviLinx, LLC, a contact center specializing in business process outsourcing and technical support services, has been certified as a Historically Underutilized Business Zone (HUBZone) by the U.S. Small Business Administration (SBA). The HUBZone [...]