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Insights on Government Contracting for Customer Service on GovCon Giants Podcast

Government contracting for customer service is a complex field: Federal and state agencies require skilled Agents who can answer complex questions and provide professional service from citizens who often are experiencing stressful situations. Providing professional and empathetic service is just the start - most government contracts require strict service and operational protocols, and BPO service [...]

2020-09-02T09:03:48-04:00Blog, Entrepreneur, News|

SaviLinx Ranks on Inc. 5000 List of America’s Fastest Growing Companies for Fourth Consecutive Year

SaviLinx’s contact center business experiences 58% growth since 2016 to secure its fourth spot on the list  BRUNSWICK, Maine – August 12, 2020 – SaviLinx, LLC, a contact center specializing in customer service, business process outsourcing, and technical support services, has been named to the Inc. 5000 List of America’s Fastest Growing Companies. The Inc. 5000 list honors the 5,000 fastest-growing, privately held companies in [...]

2020-08-12T10:25:50-04:00Award, Blog, Company News, News|

The Economics of Outsourcing

Calculating the economics of outsourcing customer service can help your business unlock new ways to achieve goals. Does your business want to focus on core competencies? Do you need to shed overhead to better balance your operating model? Or do you need to more effectively leverage customer interactions? Changing your customer support business model [...]

2020-08-05T10:47:31-04:00Blog, Resources|
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