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Wendolyn Johnson is the 2020 SaviScholar

Wendolyn Receives $2000 Scholarship to Pursue Finance Degree at University of Southern Mississippi in Hattiesburg  Wendolyn Johnson, 2020 SaviScholar SaviLinx is delighted to announce that Wendolyn Johnson is our 2020 SaviScholar. A Customer Service Agent reporting to SaviLinx’s Hattiesburg, MS contact center, Wendolyn will use the $2,000 scholarship to pursue a degree in finance [...]

2020-10-04T10:52:41-04:00Blog, Hattiesburg, News|

SaviLinx Launches Two New Contact Center Facilities, Announces Seasonal and Steady-State Jobs

SaviLinx Adds Locations in Caribou, Maine and Lawrence, Massachusetts; Hiring Now for 800+ Seasonal and Steady-Agents   BRUNSWICK, Maine – September 18, 2020 – SaviLinx, LLC, a contact center specializing in customer service, business process outsourcing, and technical support services, has launched two new facilities: The company has opened centers in Lawrence, Massachusetts and Caribou, Maine [...]

SaviLinx Launches New BPO Service Facility in Lawrence, Massachusetts

SaviLinx Launches New BPO Service Facility in Lawrence, Massachusetts SaviLinx is excited to announce that we have launched a new facility in Lawrence, Massachusetts. This facility will serve a new contract to provide BPO services for insurance claims customer service, application, and adjudication. The Lawrence facility will house program management and tech support personnel and [...]

2020-09-04T13:06:50-04:00Blog, Company News, News|

Insights on Government Contracting for Customer Service on GovCon Giants Podcast

Government contracting for customer service is a complex field: Federal and state agencies require skilled Agents who can answer complex questions and provide professional service from citizens who often are experiencing stressful situations. Providing professional and empathetic service is just the start - most government contracts require strict service and operational protocols, and BPO service [...]

2020-09-02T09:03:48-04:00Blog, Entrepreneur, News|

SaviLinx Ranks on Inc. 5000 List of America’s Fastest Growing Companies for Fourth Consecutive Year

SaviLinx’s contact center business experiences 58% growth since 2016 to secure its fourth spot on the list  BRUNSWICK, Maine – August 12, 2020 – SaviLinx, LLC, a contact center specializing in customer service, business process outsourcing, and technical support services, has been named to the Inc. 5000 List of America’s Fastest Growing Companies. The Inc. 5000 list honors the 5,000 fastest-growing, privately held companies in [...]

2020-08-12T10:25:50-04:00Award, Blog, Company News, News|

The Economics of Outsourcing

Calculating the economics of outsourcing customer service can help your business unlock new ways to achieve goals. Does your business want to focus on core competencies? Do you need to shed overhead to better balance your operating model? Or do you need to more effectively leverage customer interactions? Changing your customer support business model [...]

2020-08-05T10:47:31-04:00Blog, Resources|

SaviLinx Sponsors “Flatten the Curve” Hackathon to Combat COVID-19

MyHealthMath Calls Maine Tech Community to Action With COVID-19 Hackathon. March 16, 2020, Portland, Maine. The World Health Organization declared the Coronavirus Disease 2019 (COVID-19) a global pandemic. The President of the United States has declared a National Emergency. Maine’s state and local leaders are preparing for widespread community transmission. Maine CDC officials have confirmed [...]

2020-03-18T11:08:08-04:00Blog, Company News, News|

SaviLinx Receives Award for Economic Impact

SaviLinx is delighted to receive the HUBZone Contractors National Council’s award for Economic Impact for HUBZone Small Business of the Year – Rural America. The mission of the HUBZone Program is to promote job growth, capital investment, and economic development to historically underutilized business zones (HUBZones). SaviLinx is a certified HUBZone small business contractor and [...]

Guiding Principles: Heather D. Blease on Core Values

Every business needs a set of principles to guide the business. At SaviLinx, we look to our Guiding Principles at every step and for every decision, big and small. In this video, SaviLinx founder and CEO Heather D. Blease shares the impact of these principles on the company.

2019-08-21T14:37:35-04:00Blog, Inside Out|

Business Risk: Heather D. Blease on Managing Risk for SaviLinx

Fast growth requires a complex relationship with risk. In this video interview with SaviLinx founder Heather D. Blease, she discusses how she approaches risk in building SaviLinx. This is the first in a series of interviews about SaviLinx and business. You recently had a ribbon cutting ceremony on a new 43,000 square foot [...]

2019-07-16T15:20:02-04:00Blog, Inside Out|
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