Blog

Home|Blog

Grow Maine Show Podcast: Interview with Heather Blease, CEO of SaviLinx

Original by Martin Grohman | The Grow Maine Show  (Martin Grohman interviews SaviLinx CEO Heather Blease for a recent episode of his podcast. Photo Courtesy of Martin Grohman, The Grow Maine Show) This podcast on contact center SaviLinx celebrates Maine entrepreneurs. Heather Blease recently sat down to an interview on the Grow Maine [...]

Smart Customer Service: Making Pay for Performance Work for Your Contact Center

Pay-per-performance programs can either vastly improve or break a company and its culture. The difference is about thoughtful, well designed incentives. In a recent article published on Smart Customer Service, Kim Williams explains how shifting compensation from tenure to performance leveled the playing field and became a wildly successful model at SaviLinx. The program was [...]

SaviLinx: 100% Powered by Green Energy

SaviLinx’s headquarters is on the former Naval Air Station in Brunswick, Maine. We recently caught up with Steve Levesque, Executive Director of the Midcoast Regional Redevelopment Authority. MRRA has been responsible for redeveloping the Naval Air Station to what is now called Brunswick Landing, a thriving office park and corporate jet facility. One of his [...]

The Importance of Investing in an Exemplary Customer Support Team

Customer service supports customer retention, retention equates to loyalty, loyalty means repeat business, and repeat business means you’ll hit those revenue goals. Your customer support team is the frontline of offense and defense, as well as the first and sometimes only person who will interact with a customer. That first or only impression will make [...]

2018-02-15T08:26:49-05:00Blog|
Go to Top