Build Loyalty with Advanced Tech Support Solutions
One of SaviLinx’s core strengths is our ability to deliver high-value technical support solutions across all channels to all types of customers. We have worked with the largest, most popular, and most demanding brands in the world to provide a consistent tech support experience. We approach each interaction as an opportunity to not only solve the consumer’s immediate problem, but to build engagement and customer loyalty.
SaviLinx has expertise across markets – from video gaming and consumer electronics to transportation and telecommunications.
Whether you require associates for end-user questions or engineers for advanced technical support, we provide specialized services to ensure a superior customer experience. At SaviLinx, we train our Associates to perform according to a number of key metrics, including a 95% FCR (First Call Resolution) rating.
Our highly knowledgeable technical support team is trained on every aspect of your product to effectively service your customers while exceeding your goals. We recruit tech-savvy individuals who pride themselves on their service ethic, which means customer satisfaction always comes first. Your priorities are our priorities.
SaviLinx technical support expertise includes:
• Dispatch management
• Escalation management
• Level 1, 2 and 3 technical support
• Predictive dissatisfaction modeling
• Reliability tracking and reporting
• Warranty and post-warranty support