SaviLinx is a business process and marketing services outsourcing provider that combines skilled professionals, industry knowledge and advanced technology to help our clients create profitable relationships with their customers. We provide Customer Retention, Customer Care, Back Office Support and Technical Support Services for the nation’s premier publishing, media, cable, telecommunications, financial services, e-commerce, and retail companies both in the US and around the world.
We optimize multichannel communications to deliver the best customer relationships, at the lowest cost per customer interaction. Our unique network-based service delivery platform delivers a consistent and compelling customer experience across multiple channels, devices, and media. Whether it’s in our own call centers, corporate offices, home agents or satellite locations, we drive equity-building customer interactions at the lowest cost per customer touch. By tailoring our solutions to your enterprise, you gain agility in the marketplace that you wouldn’t buy clomid india ordinarily have. SaviLinx solutions allow one-to-one marketing capability on a performance-based budget. There are unlimited choices when applying this model to your business, among them are outsourcing, co-sourcing, and in-sourcing, at onshore, near-shore and offshore locations.
HUBZone Certified | Woman-Owned Small Business
The Power of SaviLinx
SaviLinx has achieved 30% year-over-year growth by changing the way contact centers do business. The market reality is that most current contact centers operate legacy environments with multiple “silos” of voice and data that are patched together by huge support staffs and outside consultants, requiring continuing capital outlays to stay operational, and an army of programmers to introduce new services.
SaviLinx has created a unique services delivery platform that focuses on increasing the efficiency and eliminating cost from outsourced Business Transactions and Processes. This allows us to improve the customer experience, lower the cost per interaction, and improve performance and profitability.
Meet Our Team
Heather D. Blease, Founder and CEO
Heather D. Blease founded SaviLinx in 2013 on Brunswick Landing, the former Brunswick Naval Air Station. As CEO of SaviLinx, she has ushered the company through rapid growth serving both commercial and federal clients out of Maine and Mississippi. Blease was the founder and CEO of Envisionet in 1995, a company that grew from start-up to more than 2,500 employees and was recognized as one of the fastest-growing companies in the Maine technology economy.
A Maine native and a University of Maine Electrical Engineer, she has invested her energies in building businesses in the state and has garnered many awards for her achievements, including Economic Developer of the Year, Kennebec Valley Chamber of Commerce President’s Award, and the Distinguished Engineering Award from the UMaine College of Engineering.
Kim Williams, COO
Kim Williams was formerly the COO of NexxLinx Global, which provides customized support solutions for global clients. Kim was responsible for the successful implementation and ongoing operation of multi-lingual, multinational BPO projects. Over the last two years, she led a joint venture in the Netherlands and established companies in the United Kingdom and Germany. This effort laid the foundation for a home based operation which currently supports 12 languages and client programs in over 15 countries.
As a member of the NexxLinx senior executive team, Kim held several key positions which significantly improved company performance. As CHRO, she implemented a very successful multi-site initiative which resulted in a 25% reduction in annual attrition. As VP/General Manager of Operations, she managed multi-site contact centers and led the design and execution of major new support programs for both Microsoft and Dell.
Prior to joining the NexxLinx team in 2000, Ms. Williams worked with technology companies in a broad range of roles including sales, marketing, IT and operations. Kim graduated Phi Beta Kappa with a BA in Government from Colby College and earned her MBA from the University of Maine in 2012.
Paul Crockett, Director of IT and Facilities
Paul Crockett has two facets to his responsibilities for SaviLinx – architecting and deploying the information technology used throughout the company, and managing the company’s physical facilities in Brunswick, Maine and Hattiesburg, Mississippi. He started his career in technology at Digital Equipment Corp., where he met SaviLinx Founder Heather Blease and COO Kim Williams. He worked with them again as Chief Technologist at EnvisioNet, and also served as an IT director for a nonprofit firm in Maine before joining the team at SaviLinx. Crockett has a range of IT expertise, including with the networking, telecommunications, and cloud-based technologies used to deliver services to SaviLinx’s customers. He has renovated numerous houses, and uses his knowledge of carpentry, HVAC, and electrical work to manage tradespeople at the SaviLinx facilities. When he’s not at SaviLinx, he manages a home inspection business, serves as Chairperson on his town’s board, and helps his wife run her bakery, Hello Good Pie. The couple are self-described “foodies” who enjoy food and wine adventures.
Dana Seamon, Director of Operations – Hattiesburg
Dana Seamon oversees operations in SaviLinx’s Hattiesburg, MS location where she manages the Quality Assurance, Technical Support, and supervisory teams. SaviLinx’s Hattiesburg operation has grown rapidly during her tenure from a team of 20 to more than 200 agents.
A graduate of Penn State, Seamon has built a solid career during the last 15 years in management operations, and most recently held senior management team positions at a contact center company.
Seamon joins SaviLinx’s team of animal lovers with a family of dogs she enjoys walking. Her Marine-veteran husband and daughter round out her family.
Savi, Chief Feline Officer
Savi joined the SaviLinx team at the request of employees, who indulge him with toys and soft spots to snuggle throughout the Brunswick, Maine headquarters. While team members are able to bring their pets to work, Savi is a pet to all. He is a free-range cat who patrols the entire office, often observing from the tops of cubicles.
Savi brings a wealth of experience in his tenure as Chief Feline Officer, including expertise in rearranging desk items (often during the middle of the night shift), angling for affection, and posing for photos. He shares deep thoughts regularly via the SaviLinx Facebook page. While he believes that he is feline enough for the entire office, he welcomes the presence of his step-sister, Lynx, who shares feline duties of providing affection and office hijinx.