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State Government
State Government

Ready to serve.

The stakes for choosing the right partner are high.

Your contact center is the most important point of connection for delivering on your mission to serve your citizens.

At Savi, we have experience with the complex human interactions required for state government programs.

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We are a trusted partner in helping citizens access your promised benefits and services now and in the future.

We enable human-centered government.

How to elevate your experience.

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Excellence

How does your agency want to impact lives? We design every experience to put your citizens first: omnichannel technologies that enhance access, performance metrics to improve efficiencies, and a partnership that continuously surfaces new process improvements.

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Efficiency

We uncover and eliminate barriers between your citizens and your programs by designing processes that streamline interactions. The Savi team continually discovers new efficiencies and improvements to enhance your fiscal stewardship.

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Empathy

We hire Agents who find meaning in helping others. We understand the frustrations of navigating complex programs and services, and we lead with empathy for every connection. This helps us enhance your agency’s reputation by turning issues into positive, meaningful, and helpful interactions.

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“Everyone was so helpful and empathetic. I couldn’t believe the Agents were so nice! It made me so proud of our world!”

– A state citizen applying for paid family medical leave benefits, about their interaction with a SaviLinx Agent.

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A different contact center partner.

Bigger is not always better. If you want a different kind of contact center partner – one that is known for its exceptional customer experience, high-quality performance, flexibility, and efficiencies – look no further than SaviLinx. We have the experience to deliver top results and focus on your current and future needs.

Ways Savi can help:

  • Medicaid Redetermination
  • Eligibility and enrollment/application assistance for Medicaid, SNAP, TANF, Paid Family Medical Leave
  • Benefit program launch, including technology selection and deployment
  • Leave, unemployment, absence, and other benefit programs
  • Claims support: Status, adjudication, escalation, confirmation
  • Appointment-setting and referral management
  • Customer service for licenses, renewals, benefit, and program information, forms assistance
  • Document processing/data entry, eligibility operations management and support
  • Knowledge management and article creation
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Bring your mission to life.

The contact center’s role is more critical than ever in communicating with your citizens. It is the point of human connection – and it is where your agency’s mission comes to life.

All human interactions are critical by the time they reach the contact center. Citizens are often frustrated, face a mountain of information from various sources, and are not sure where to turn to access vital programs and services. Human connection is the key to improving citizens’ lives.

Here’s how Savi elevates your mission:

  • We keep up with policy changes. Citizens call because it is hard to absorb frequently changing information from multiple sources. Our team helps them navigate each process with ease and empathy.
  • We create easy-to-use communication tools. Our team develops knowledge base tool sets that enable agents to answer complex questions.
  • We deploy omnichannel technologies. We know when and how to add self-service and automated technologies like AI chatbots and customer-facing portals. Citizens can connect at the time and method of choice, all with a human ready to assist.
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Omnichannel Builds Trust in Government

Savi team helps launch new state government benefit program.

More than 7 million citizens were excited for a new state program designed to provide paid benefits to support family and medical leave. The stakes were high – and high-profile. The SAVI team designed an omnichannel solution that improved the well-being of more than 100k citizens in the first year alone. Together with our state partner, we are building trust in government with human-centered service that delivers results.

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Delivering positive experiences.

Your contact center is a critical conduit for citizen communications and an essential point of contact for delivering on your mission to serve your citizens. We have experience with the complex human interactions required to help citizens improve their lives for the better by accessing your promised benefits and services. Our team at Savi serves state Agencies with a combination of technology and professional, empathetic people to deliver a positive experience for your citizens. Elevated experiences build trust in your agency.

Transform your contact center

Is your contact center transaction-centric or relationship-centric?

You’re not imagining it: your contact center interactions have become more complex.

Learn the reasons driving this change, and how to position your business to create a more effective customer connection.

  • Omnichannel technology’s role
  • AI and self-service impact
  • How to refocus on customer-centricity
  • Evaluate your contact center with a self-assessment tool
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