Outsourced Technical Support Services
Build customer value.
Your technology connects people and makes them productive. When it is down, or people have a hard time understanding or using it, your value to your customer suffers.
Choose a professional partner who understands the urgency of uptime and usability.
Savi provides seasoned, scalable, and seamless technology support to keep your customers and employees connected and productive.
Savi has you covered.
Do you need short-term technology migrations or ongoing tech support?
We’re as invested as you in helping customers and users gain value from your technology.
Connection matters.
Get tech support on all tiers.
We build knowledge bases and customer-facing portals for self-service and deploy automated technologies like AI chatbots to solve frequent issues.
We answer common questions that make up most of your call volume, and provide swift service to get users and employees back in business quickly and efficiently.
Specific Product Support, Complex
Inquiry Management. Specially trained Agents tackle the most
difficult issues.
Advanced Product Knowledge & Case Management. Our Agents clear case backlogs and provide research and in-depth support to resolve thorny user problems.
Get the human touch.
We help users achieve the promised value from technology.
Helping people quickly navigate complex issues with clarity and compassion is our wheelhouse. Self-service and automated service are valuable tech-support strategies, and we can help you deploy and optimize them so that users are getting support in the channel of their choice.
But there comes a time when only a human can help.
We help get users back online, back to being productive with their apps, and back to using your product as intended.
Here’s how we help:
- Ongoing tech support/help desk: We provide full coverage to support your user base, or use us to augment your internal team.
- Product upgrades/rollouts: We support your technology changes to ensure a positive customer/employee experience to keep everyone productive.
- Advanced analytics: Savi can help you ID frequently occurring issues and manage support in the most cost-effective tier of service.
- Experience with remote team management: The pandemic caught many companies with in-house teams flat-footed. Since our inception, Savi has been managing remote teams, and we have the tools, processes, and people in place to deliver support using an entirely remote workforce.
Case Studies.
We are committed to connecting your users with your technology – here are some companies that rely on us to deliver tech support with an human experience:
Multiple Internet
Service Providers rely on Savi to help customers maintain their Internet access, including remote troubleshooting and resolution, password reset, and account management.
Corporate teams call on Savi to assist end-users during product rollouts and upgrades, ensuring continuity of service for critical apps and technologies. Outsourcing this function enables our clients to focus on their core business.
App and platform
developers count on Savi to provide end-user help desk services, both as a fully outsourced solution and augmenting their internal teams. We build user confidence in their products by delivering critical service at the end user’s point of need.
Transform your contact center
Is your contact center transaction-centric or relationship-centric?
You’re not imagining it: your contact center interactions have become more complex.
Learn the reasons driving this change, and how to position your business to create a more effective customer connection.
- Omnichannel technology’s role
- AI and self-service impact
- How to refocus on customer-centricity
- Evaluate your contact center with a self-assessment tool
Outsourced Technical Support Services FAQ
In the evolving landscape of business operations, outsourced technical support services have become a pivotal aspect for companies seeking efficient and effective solutions for their tech support needs. This approach involves hiring external companies to handle technical support tasks, providing a range of services from basic troubleshooting to advanced technical assistance. Outsourced technical support services represent a strategic approach for businesses looking to enhance their customer support quality while maintaining operational efficiency. By partnering with specialized tech support outsourcing companies, businesses can access a wide range of technical service outsourcing solutions, from basic customer inquiries to complex technical challenges. This not only improves customer satisfaction but also allows companies to focus on their core competencies, driving growth and innovation in their primary business areas.
Outsourced technical support services are a strategic solution for companies aiming to enhance their customer service quality and operational efficiency. By leveraging technical support outsourcing, businesses can gain access to a wide range of benefits that are crucial in today’s competitive marketplace. The benefits of outsourced technical support services are multifaceted, offering companies a competitive edge in today’s fast-paced business environment. By choosing to outsource tech support, businesses not only streamline their operations and reduce costs but also enhance their customer service quality. This strategic decision enables companies to focus on their primary objectives while leaving the complex, resource-intensive task of technical support to the experts, thereby fostering a more sustainable and efficient business model.
When it comes to enhancing customer service and operational efficiency, selecting the right outsourced technical support provider is crucial. Companies must consider various key factors to ensure they partner with a provider that aligns with their needs and goals in technical support outsourcing. Choosing the right outsourced technical support provider is a strategic decision that can significantly impact customer satisfaction and operational efficiency. By carefully considering factors such as expertise, service range, technology, scalability, cost, security, and cultural fit, businesses can select a tech support outsourcing company that not only meets their immediate needs but also supports their long-term growth and success. This careful selection process ensures a partnership that delivers quality technical support that aligns with business objectives and enhances the overall customer experience.
Understanding the cost implications of outsourcing technical support is essential for businesses considering this strategy. While outsourcing can offer significant benefits, it’s important to analyze how it impacts the company’s finances and overall budget. Outsourcing technical support can offer significant financial benefits to companies, from immediate cost savings to long-term strategic advantages. However, it’s crucial to comprehensively evaluate all cost implications, including both direct and indirect expenses and potential hidden costs. By thoroughly assessing these factors, businesses can make informed decisions about tech support outsourcing that align with their financial goals and overall operational strategy.
Ensuring the quality of technical support services is a critical focus for providers engaged in tech support outsourcing. These providers implement various strategies and practices to maintain high standards, addressing the complexities and evolving demands of outsourced technical support. Providers of outsourced technical support services employ a multifaceted approach to ensure quality, combining skilled personnel, advanced technology, rigorous training, and continuous improvement processes. By focusing on these key aspects, tech support outsourcing companies are able to deliver high-quality, reliable, and efficient support to their clients, thereby fulfilling the critical need for expert technical assistance in today’s technology-driven world.