Insights

We’re in the news, sharing stories about our clients and our team, talking about upcoming events, and creating resources to help you transform your contact center into a true point of human connection.

Browse to learn more about us and how we work for you.

Transform Your Contact Center

Resource: eBook Download Is your contact center transaction-centric or resolution-centric?…
Published April 4th, 2022
By Charles Mercer
1 Min.

Empowering Growth: Micky Thomas Joins SaviLinx as New Chief Financial Officer

SaviLinx, a leader in contact center and business process outsourcing,…
Published December 19th, 2023
2 Min.

SaviLinx and Passamaquoddy Tribe Team Up to Boost Employment in Washington County

Are you excited about new job opportunities in Maine? We…
Published October 13th, 2023
By Gracie Ramos
3 Min.

What Is An Omnichannel Contact Center?

As customer service is imperative to your business, you’ve undeniably…
Published September 19th, 2023
By Heather Blease
19 Min.

SaviLinx Recognized As One of America’s Fastest-Growing Private Companies

For the seventh consecutive year, SaviLinx scored a coveted spot…
Published August 23rd, 2023
By Heather Blease
3 Min.

Rethink your contact center approach

Video: SaviLinx Founder Heather D. Blease shares her insight on…
Published April 3rd, 2022
By Heather Blease
3 Min.

The Economics of Contact Center Outsourcing

Resource: eBook Download Calculate your full costs to determine if…
Published January 4th, 2022
By Charles Mercer
1 Min.

Understanding the economics of outsourcing your contact center

Video: Heather Blease, SaviLinx Founder and CEO, unpacks the economics…
Published January 3rd, 2022
By Heather Blease
4 Min.

Guide to BPO Outsourcing

Resource: eBook Download How a contact center service partner can…
Published October 4th, 2021
By Charles Mercer
1 Min.

When to consider BPO outsourcing

Video: SaviLinx Founder and CEO Heather Blease talks about the…
Published October 3rd, 2021
By Heather Blease
4 Min.

SaviLinx Hiring Now for Seasonal Work-from-Home Contact Center Jobs

Seasonal positions for Federal contract available at Savi locations in Brunswick and Caribou, Maine and Hattiesburg, Mississippi. In-person…
Published September 14th, 2021
By Gracie Ramos
4 Min.