Insights

We’re in the news, sharing stories about our clients and our team, talking about upcoming events, and creating resources to help you transform your contact center into a true point of human connection.

Browse to learn more about us and how we work for you.

Transform Your Contact Center

Resource: eBook Download Is your contact center transaction-centric or resolution-centric?…
Published April 4th, 2022
By Tom McGraw
1 Min.

What Is Business Process Outsourcing (BPO) and how it helps to optimize costs?

Business process outsourcing (BPO) is the key to reducing costs.…
Published June 13th, 2024
By Heather Blease
12 Min.

A compass for the manager: 30 call center metrics to monitor productivity and efficiency

The metrics we've selected help contact centers evaluate various aspects…
Published April 9th, 2024
By Heather Blease
59 Min.

Discovering the potential of call center outsourcing: Analyzing the advantage and disadvantage

We explore call center outsourcing. We analyze cost savings, flexibility,…
Published April 9th, 2024
By Heather Blease
19 Min.

Empowering Growth: Micky Thomas Joins SaviLinx as New Chief Financial Officer

SaviLinx, a leader in contact center and business process outsourcing,…
Published December 19th, 2023
2 Min.

What Is An Omnichannel Contact Center?

As customer service is imperative to your business, you’ve undeniably…
Published September 19th, 2023
By Heather Blease
19 Min.

SaviLinx Recognized As One of America’s Fastest-Growing Private Companies

For the seventh consecutive year, SaviLinx scored a coveted spot…
Published August 23rd, 2023
By Heather Blease
3 Min.

Rethink your contact center approach

Video: SaviLinx Founder Heather D. Blease shares her insight on…
Published April 3rd, 2022
By Heather Blease
3 Min.

The Economics of Contact Center Outsourcing

Resource: eBook Download Calculate your full costs to determine if…
Published January 4th, 2022
By Tom McGraw
1 Min.

Understanding the economics of outsourcing your contact center

Video: Heather Blease, SaviLinx Founder and CEO, unpacks the economics…
Published January 3rd, 2022
By Heather Blease
4 Min.

Guide to BPO Outsourcing

Resource: eBook Download How a contact center service partner can…
Published October 4th, 2021
By Tom McGraw
1 Min.

Most Popular

Whitepaper – Retaining Talent

Published March 15th, 2024

BNAS in Bangor Daily News

Redevelopment of Brunswick Navy base ushers in jobs and acclaim…
Published June 19th, 2013
By Gracie Ramos
2 Min.

Maine Biz Interview: Blease’s New Call Center Eyeing Government Clients

Blease’s New Call Center Eyeing Government Clients By Darren Fishell…
Published June 25th, 2013
By Tom McGraw
6 Min.

BDN Interview: SaviLinx, Blease’s new company, eyes government contracts

SaviLinx, Blease’s new company, eyes government contracts Cy Jariz Cyr…
Published June 25th, 2013
By Tom McGraw
7 Min.

Brunswick call center growth hinges on federal bill

Brunswick call center growth hinges on federal bill By Dylan…
Published June 25th, 2013
By Gracie Ramos
2 Min.

SaviLinx Lands New Contract, Seeks Tech Workers

SaviLinx Seeks Tech Workers for Growing Brunswick Landing Business The…
Published January 31st, 2014
By Tom McGraw
1 Min.

SaviLinx 1 of 21 featured companies creating jobs in Maine

Profiles of 21 companies creating jobs in Maine BY TUX…
Published May 21st, 2015
By Gracie Ramos
2 Min.

Factors Driving Job Growth in Maine

Survey sheds light on what drives companies to create jobs…
Published May 21st, 2015
By Tom McGraw
2 Min.

Brunswick Landing Poised for Growth

Brunswick Landing Poised for Growth SaviLinx’s headquarters location is in…
Published January 21st, 2016
By Heather Blease
1 Min.

SaviLinx to Hire 200 Contact Center Employees

SaviLinx to Hire 200 Contact Center Employees Expanded scope of…
Published March 11th, 2016
By Gracie Ramos
5 Min.

SaviLinx seeks 200 employees to fill new contract work in Brunswick

A customer service company operating at Brunswick Landing intends to…
Published March 11th, 2016
By Gracie Ramos
1 Min.

Download Whitepaper - Revised Attrition

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Download Whitepaper - Q1 2024

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