Insights

We’re in the news, sharing stories about our clients and our team, talking about upcoming events, and creating resources to help you transform your contact center into a true point of human connection.

Browse to learn more about us and how we work for you.

Transform Your Contact Center

Resource: eBook Download Is your contact center transaction-centric or resolution-centric?…

Rethink your contact center approach

Video: SaviLinx Founder Heather D. Blease shares her insight on…

The Economics of Contact Center Outsourcing

Resource: eBook Download Calculate your full costs to determine if…

Understanding the economics of outsourcing your contact center

Video: Heather Blease, SaviLinx Founder and CEO, unpacks the economics…

Guide to BPO Outsourcing

Resource: eBook Download How a contact center service partner can…

When to consider BPO outsourcing

Video: SaviLinx Founder and CEO Heather Blease talks about the…

SaviLinx Hiring Now for Seasonal Work-from-Home Contact Center Jobs

Seasonal positions for Federal contract available at Savi locations in Brunswick and Caribou, Maine and Hattiesburg, Mississippi. In-person…

SaviLinx Ranks on Inc. 5000 List of America’s Fastest Growing Companies for Fifth Consecutive Year

BRUNSWICK, Maine – August 17, 2021 – SaviLinx, LLC, a contact center specializing…

SaviLinx CEO Heather Blease Named 2021 MaineBiz Woman to Watch

MaineBiz announced that its 2021 MaineBiz Women to Watch list…

Quentin Jones and Rebecca Adeyanju Honored as 2021 SaviScholars  

SaviLinx has awarded two employees with Savi 2021 Scholarships to help…

SaviLinx helps the Federal Government fulfill its promise to our military 

Customer success story: Federal Agency The Situation: Each fall, military…