Insights

We’re in the news, sharing stories about our clients and our team, talking about upcoming events, and creating resources to help you transform your contact center into a true point of human connection.

Browse to learn more about us and how we work for you.

The Economics of Contact Center Outsourcing

Resource: eBook Download Calculate your full costs to determine if…
Published January 4th, 2022
By Tom McGraw
1 Min.

Understanding the economics of outsourcing your contact center

Video: Heather Blease, SaviLinx Founder and CEO, unpacks the economics…
Published January 3rd, 2022
By Heather Blease
4 Min.

Guide to BPO Outsourcing

Resource: eBook Download How a contact center service partner can…
Published October 4th, 2021
By Tom McGraw
1 Min.

When to consider BPO outsourcing

Video: SaviLinx Founder and CEO Heather Blease talks about the…
Published October 3rd, 2021
By Heather Blease
4 Min.

SaviLinx Hiring Now for Seasonal Work-from-Home Contact Center Jobs

Seasonal positions for Federal contract available at Savi locations in Brunswick and Caribou, Maine and Hattiesburg, Mississippi. In-person…
Published September 14th, 2021
By Gracie Ramos
4 Min.

SaviLinx Ranks on Inc. 5000 List of America’s Fastest Growing Companies for Fifth Consecutive Year

BRUNSWICK, Maine – August 17, 2021 – SaviLinx, LLC, a contact center specializing…
Published August 18th, 2021
By Heather Blease
3 Min.

SaviLinx CEO Heather Blease Named 2021 MaineBiz Woman to Watch

MaineBiz announced that its 2021 MaineBiz Women to Watch list…
Published August 9th, 2021
By Tom McGraw
2 Min.

Quentin Jones and Rebecca Adeyanju Honored as 2021 SaviScholars  

SaviLinx has awarded two employees with Savi 2021 Scholarships to help…
Published August 4th, 2021
By Heather Blease
3 Min.

SaviLinx helps the Federal Government fulfill its promise to our military 

Customer success story: Federal Agency The Situation: Each fall, military…
Published May 4th, 2021
By Tom McGraw
3 Min.

SaviLinx helps state agency create a human-centric approach to complex government services

Customer success story: State government agency The Situation: Create a…
Published March 4th, 2021
By Tom McGraw
3 Min.

SaviLinx helps citizens during economic insecurity while building trust in government   

Customer success story: State government agencies The Situation: Assist an…
Published October 4th, 2020
By Tom McGraw
3 Min.

SaviLinx helps prospective students achieve their dreams for a higher education

Customer success story: Federal agency The Situation: Prospective students are…
Published October 4th, 2020
By Tom McGraw
3 Min.

Download Whitepaper - Revised Attrition

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Download Whitepaper - Q1 2024

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