Heather Blease

Heather Blease

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About Heather

Heather Blease founded SaviLinx as a Woman Owned Small Business in 2013 on the former Brunswick, Maine Naval Air Station. Under Heather’s leadership, SaviLinx built a record for providing world-class, fully managed, custom contact center solutions. Through programs serving State and Federal Government and commercial clients, Heather is fulfilling SaviLinx’s mission to Help People. Heather has more than 25 years of experience working in the contact center industry.

She founded a contact center company called EnvisioNet in 1995 that grew to employ more than 2,500 employees in Maine, with five locations serving clients, including Dell and Microsoft. In March 2017, SaviLinx received the Historically Underutilized Business Zone (HUBZone) certification, which means the company brings jobs to communities that have experienced economic hardship. Heather successfully worked with Maine’s US Congressional delegation members to expand the HUBZone census tracts surrounding the country’s closed military bases. Heather’s commitment to economic development in underserved areas continues by launching new contact centers in Lawrence, Mass., and Caribou, Maine.

Heather has garnered many awards for her achievements, including the USWCC Growth Master award, the MRRA Most Innovative Business, and ranking #28 on the 2017 Inc. 5000 Fastest Growing Private Companies. Heather is a Maine native and graduated from the University of Maine with a degree in Electrical Engineering.

Recent Publications

A compass for the manager: 30 call center metrics to monitor productivity and efficiency

The metrics we've selected help contact centers evaluate various aspects…
Published April 9th, 2024
By Heather Blease
59 Min.

Discovering the potential of call center outsourcing: Analyzing the advantage and disadvantage

We explore call center outsourcing. We analyze cost savings, flexibility,…
Published April 9th, 2024
By Heather Blease
19 Min.

What Is An Omnichannel Contact Center?

As customer service is imperative to your business, you’ve undeniably…
Published September 19th, 2023
By Heather Blease
19 Min.

SaviLinx Recognized As One of America’s Fastest-Growing Private Companies

For the seventh consecutive year, SaviLinx scored a coveted spot…
Published August 23rd, 2023
By Heather Blease
3 Min.

Rethink your contact center approach

Video: SaviLinx Founder Heather D. Blease shares her insight on…
Published April 3rd, 2022
By Heather Blease
3 Min.

Understanding the economics of outsourcing your contact center

Video: Heather Blease, SaviLinx Founder and CEO, unpacks the economics…
Published January 3rd, 2022
By Heather Blease
4 Min.

When to consider BPO outsourcing

Video: SaviLinx Founder and CEO Heather Blease talks about the…
Published October 3rd, 2021
By Heather Blease
4 Min.

SaviLinx Ranks on Inc. 5000 List of America’s Fastest Growing Companies for Fifth Consecutive Year

BRUNSWICK, Maine – August 17, 2021 – SaviLinx, LLC, a contact center specializing…
Published August 18th, 2021
By Heather Blease
3 Min.

Quentin Jones and Rebecca Adeyanju Honored as 2021 SaviScholars  

SaviLinx has awarded two employees with Savi 2021 Scholarships to help…
Published August 4th, 2021
By Heather Blease
3 Min.

Wendolyn Johnson is the 2020 SaviScholar

Wendolyn Receives $2000 Scholarship to Pursue Finance Degree at University…
Published October 4th, 2020
By Heather Blease
3 Min.

SaviLinx Hires 500+ Temporary Contact Center Agents to Support State Government Covid-19 Response

BRUNSWICK, ME – April 8, 2020 – SaviLinx, a contact…
Published April 8th, 2020
By Heather Blease
5 Min.

SaviLinx Sponsors “Flatten the Curve” Hackathon to Combat COVID-19

MyHealthMath Calls Maine Tech Community to Action With COVID-19 Hackathon…
Published March 18th, 2020
By Heather Blease
9 Min.

Most Popular

BNAS in Bangor Daily News

Redevelopment of Brunswick Navy base ushers in jobs and acclaim…
Published June 19th, 2013
By Gracie Ramos
2 Min.

Maine Biz Interview: Blease’s New Call Center Eyeing Government Clients

Blease’s New Call Center Eyeing Government Clients By Darren Fishell…
Published June 25th, 2013
By Tom McGraw
6 Min.

BDN Interview: SaviLinx, Blease’s new company, eyes government contracts

SaviLinx, Blease’s new company, eyes government contracts Cy Jariz Cyr…
Published June 25th, 2013
By Tom McGraw
7 Min.

Brunswick call center growth hinges on federal bill

Brunswick call center growth hinges on federal bill By Dylan…
Published June 25th, 2013
By Gracie Ramos
2 Min.

SaviLinx Lands New Contract, Seeks Tech Workers

SaviLinx Seeks Tech Workers for Growing Brunswick Landing Business The…
Published January 31st, 2014
By Charles Mercer
1 Min.

SaviLinx’s Heather Blease to Speak at PubHub

SaviLinx’s Heather Blease to Share Entrepreneurial Vision with Maine’s Technology…
Published December 2nd, 2014
By Heather Blease
1 Min.

SaviLinx’s Blease on Supporting Maine’s Entrepreneurs

Maine-made brownie energy bars are health food in disguise SaviLinx…
Published January 16th, 2015
By Tom McGraw
1 Min.

SaviLinx 1 of 21 featured companies creating jobs in Maine

Profiles of 21 companies creating jobs in Maine BY TUX…
Published May 21st, 2015
By Gracie Ramos
2 Min.

Factors Driving Job Growth in Maine

Survey sheds light on what drives companies to create jobs…
Published May 21st, 2015
By Charles Mercer
2 Min.

Brunswick Landing Poised for Growth

Brunswick Landing Poised for Growth SaviLinx’s headquarters location is in…
Published January 21st, 2016
By Heather Blease
1 Min.

SaviLinx to Hire 200 Contact Center Employees

SaviLinx to Hire 200 Contact Center Employees Expanded scope of…
Published March 11th, 2016
By Gracie Ramos
5 Min.

SaviLinx seeks 200 employees to fill new contract work in Brunswick

A customer service company operating at Brunswick Landing intends to…
Published March 11th, 2016
By Gracie Ramos
1 Min.