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In the aftermath of the Great Resignation, industries across North America continue to navigate the challenging waters of high attrition rates, facing significant impacts on their financial stability and organizational culture. The Society for Human Resource Management (SHRM) highlights attrition as not just a metric but a phenomenon affecting the very core of a company’s workforce, leading to increased production costs, decreased productivity, and a drop in customer service levels.

Our whitepaper, “Building Meaningful Retention Strategies in A High-Attrition Industry: A Case Study,” dives deep into the financial and cultural repercussions of unchecked attrition rates. It provides a detailed examination of why contact centers, in particular, are susceptible to these challenges and how a well-crafted employee retention program can make a difference.

Discover the intricate relationship between employee engagement and performance metrics, the costly cycle of constant onboarding, and how anticipated attrition factors into pricing models, driving up costs and impacting profitability. Our case study on SaviLinx, a company that defies industry norms through its innovative retention strategies, offers valuable insights into the benefits of a culture-first approach.

From top-down cultural alignment and ongoing training to diverse incentives and the incorporation of gamification, SaviLinx’s methodology demonstrates how a people-first policy pays off not just in fiscal terms but in cultivating a thriving company culture. Moreover, the flexibility and work-life balance offered signal a shift towards more human-centric workplaces.

This whitepaper is an essential read for leaders looking to mitigate the impacts of attrition within their organizations and foster a culture of engagement and loyalty. By examining SaviLinx’s success, readers will gain actionable strategies that can be adapted to their own company’s needs, ultimately leading to improved employee retention, customer satisfaction, and overall profitability.

Download now to explore how you can transform attrition challenges into opportunities for growth and stability.

For further details or inquiries:

Tom McGraw | Vice President of Business Development

SaviLinx, LLC

74 Orion St, Suite 2, Unit 300 | Brunswick, ME 04011

o. 207-800-4802

m. 701-630-4882

e. tom.mcgraw@savilinx.com