The SaviLinx Difference
• Infrastructure Agility: We can work within your infrastructure or develop a custom solution. We’re nimble and pivot when your needs change.
• Exceptional Talent: We hire the best people and invest in them. From custom training programs to a progressive advancement environment, our corporate culture is people-focused. That’s why our agent turnover is lower than others in the BPO industry, and why our employees are customer engagement experts.
• Flexible Approach: We offer both dedicated and shared teams to serve your business with the most cost-effective approach. We can help you during peak volume, for seasonal work, or year-round customer service.
• Rigorous Metrics: We develop custom SLAs and KPIs for you, continually measure and monitor performance across all channels, and provide regular reports. Our advanced contact center analytics offers in-depth insight into customer service. We have a proven track record of meeting and exceeding expectations.