Customer Service for Insurance & Healthcare
Expert support for your healthcare and insurance programs.
Support for complex insurance plans and healthcare options requires a well-trained team to deliver effective and efficient service while keeping operational costs low. Partner with SaviLinx – we have extensive expertise in healthcare and insurance customer service and quality monitoring via phone, email, text, and chat.
SaviLinx’s HIPAA certified team has experience handling complex transactions that involve sensitive situations, all with high customer satisfaction ratings. Partner with us year round, during peak enrollment season, or to manage specific program aspects.
At SaviLinx, we deliver frontline contact services, business processing solutions, and full-service support from our two brick-and-mortar facilities and our large work-from-home team.
Contact Center Services for Insurance & Healthcare at a Glance
- HUBZone Certified: 56873
- HIPAA, PCI, FISMA, and EEO compliant
- Secure brick and mortar facilities and work-from-home options
- 360-degree contact center analytics
- Omnichannel solutions: call center, tech support, help desk, web and SMS chat, self-service portals
1. Expanded Business Process Solutions with HIPAA Certification
SaviLinx does more than answer calls – we offer problem-solving and turnkey business process services, from managing call intake, to engaging with callers to assess which insurance program meets their needs, to navigating solutions for problems. SaviLinx is HIPAA certified, so we keep your data safe. We help callers find the right paperwork, complete the necessary applications, and discover the next steps they need to take. We can manage follow-through services including mailing paperwork and forms. And we capture all engagement data to produce clear and concise reports.
2. Contact Center Analytics
Our SEIMS analytics service provides a 360-degree view of your contact center operations, matching key parameters such as employee tenure with time-to-resolution. Discover areas for improvement and boost the efficiency of your operations. For agencies that use multiple contact center partners, we can provide a holistic view across all providers.
3. Diverse Team
SaviLinx is a Woman-Owned Business and is HUBZone certified.
The SaviLinx Difference
• Infrastructure Agility: We can work within your infrastructure or develop a custom solution. We’re nimble and pivot when your needs change.
• Exceptional Talent: We hire the best people and invest in them. From custom training programs to a progressive advancement environment, our corporate culture is people-focused. That’s why our agent turnover is lower than others in the BPO industry, and that’s why our employees are customer engagement experts.
• Flexible Approach: We offer both dedicated and shared teams to serve your business with the most cost-effective approach. We can help you during peak volume, for seasonal work, or year-round customer service.
• Rigorous Metrics: We develop custom SLAs and KPIs for you, continually measure and monitor performance across all channels, and provide regular reports. Our advanced contact center analytics offers in-depth insight into customer service. We have a proven track record of meeting and exceeding expectations.