Contact Center Experts
SaviLinx Supports Contact Center Growth with Additional Training Facility in Hattiesburg, MS
SaviLinx will use new facility to train and coach its rapidly growing customer service workforce
BRUNSWICK, Maine – July 27, 2016 – SaviLinx, LLC – a contact center specializing in business process outsourcing, customer service, and technical support services – has added a second facility in Hattiesburg, MS for training and coaching. This team supports a government contract which has been extended and expanded, enabling SaviLinx to hire more than 75 additional Customer Service Representatives (CSRs). The Mississippi workforce now numbers 222; when combined with the 232 employees based in its headquarters office of Brunswick, Maine, SaviLinx’s total workforce is 454*.
“We opened our Hattiesburg location in 2014, and plan to continue investing in this area,” says Heather Blease, founder and CEO, SaviLinx. “We have great employees here, and our customers agree – our contract expanded because of the support provided by our Hattiesburg team.”
SaviLinx now has two Mississippi locations to house administrative professionals and for training and coaching its CSR workforce, most of whom work from home. After the initial training period, experienced team members come to the offices for “nesting” – they provide side-by-side mentoring for new employees before they start working remotely.
“Mentoring is one of the things that makes our workforce really stand out, and we appreciate the generosity and support of our team,” says Blease. “They have helped us grow.”
The company partners with Pearl River Community College to use its Woodall Technology Center to accommodate large training classes and team meetings.
SaviLinx provides outsourced business process, technical support, and customer service that help companies create profitable relationships, scale with ease, and grow revenues. The combination of skilled professionals, industry knowledge, and advanced technology is the SaviLinx difference. With offices in Maine and Mississippi employing a mix of contact center and remote agents, SaviLinx offers a flexible technology platform to deliver a consistent and compelling customer experience across multiple channels, devices, and media. Founded in 2013, SaviLinx is headquartered at the Brunswick Landing, a decommissioned naval station in Brunswick, Maine. SaviLinx is a Women Owned Small Business. Visit the company online at www.SaviLinx.com
* Two additional team members – Savi and Linx, the Brunswick office cats – would like to note that they bring the total headcount to 456.
Harris Marketing Services for SaviLinx