Tech Support Outsourcing
Help Desk and Tech Support outsourcing for your solutions.
Your help desk is an important point of interaction with your customers – we are experts in tech support outsourcing. When you work with our experienced team, you can focus on your business and know that your customers are getting exceptional support.
At SaviLinx, we deliver a full range of consumer and technical support services from our two brick-and-mortar facilities and our large work-from-home team. We reduce customer frustration, build customer loyalty, offer user guidance, and implement fixes all while reducing your operational costs.
Let us manage your calls so your team can focus on advanced support, or rely on our team for all help desk services. Partner with us full-time, for peak call volume, or for seasonal support.
Tech Support Outsourcing at a Glance
- 24/7/365 operations
- Highly skilled tech support agents
- 360-degree contact center analytics
- US-based contact centers
- Seasonal, peak, or year-round support
1. Expanded Tech Support Solutions
Our team guides your customers to a solution and builds their loyalty to you. But we also go beyond to help identify root cause issues, providing your team with the data it needs to iterate. We work in whatever channel is best for your customer – online, via phone, or chat. We work toward your KPIs – if your goal is to improve first call resolution, boost customer retention, or speed call time, we’re on it.
2. Contact Center Analytics
Our SEIMS analytics service provides a 360-degree view of your contact center operations, matching key parameters such as employee tenure with time-to-resolution. Discover areas for improvement and boost the efficiency of your operations. For companies that use multiple contact center partners, we can provide a holistic view across all providers.
3. Meet Diversity Goals
SaviLinx is a Woman-Owned Business and is HUBZone certified.
The SaviLinx Difference
• Infrastructure Agility: We can work within your infrastructure or develop a custom solution. We’re nimble and pivot when your needs change.
• Exceptional Talent: We hire the best people and invest in them. From custom training programs to a progressive advancement environment, our corporate culture is people-focused. That’s why our agent turnover is lower than others the BPO industry, and that’s why our employees are customer engagement experts.
• Flexible Approach: We offer both dedicated and shared teams to serve your business with the most cost-effective approach. We can help you during peak volume, for seasonal work, or year-round customer service.
• Rigorous Metrics: We develop custom SLAs and KPIs for you, continually measure and monitor performance across all channels, and provide regular reports. Our advanced contact center analytics offers in-depth insight into customer service. We have a proven track record of meeting and exceeding expectations.