Insights

We’re in the news, sharing stories about our clients and our team, talking about upcoming events, and creating resources to help you transform your contact center into a true point of human connection.

Browse to learn more about us and how we work for you.

A compass for the manager: 30 call center metrics to monitor productivity and efficiency

The metrics we've selected help contact centers evaluate various aspects…
Published April 9th, 2024
By Heather Blease
60 Min.

Discovering the potential of call center outsourcing: Analyzing the advantage and disadvantage

We explore call center outsourcing. We analyze cost savings, flexibility,…
Published April 9th, 2024
By Heather Blease
19 Min.

Empowering Growth: Micky Thomas Joins SaviLinx as New Chief Financial Officer

SaviLinx, a leader in contact center and business process outsourcing,…
Published December 19th, 2023
2 Min.

What Is An Omnichannel Contact Center?

As customer service is imperative to your business, you’ve undeniably…
Published September 19th, 2023
By Heather Blease
19 Min.

SaviLinx Recognized As One of America’s Fastest-Growing Private Companies

For the seventh consecutive year, SaviLinx scored a coveted spot…
Published August 23rd, 2023
By Heather Blease
3 Min.

Transform Your Contact Center

Resource: eBook Download Is your contact center transaction-centric or resolution-centric?…
Published April 4th, 2022
By Tom McGraw
1 Min.

Rethink your contact center approach

Video: SaviLinx Founder Heather D. Blease shares her insight on…
Published April 3rd, 2022
By Heather Blease
3 Min.

The Economics of Contact Center Outsourcing

Resource: eBook Download Calculate your full costs to determine if…
Published January 4th, 2022
By Tom McGraw
1 Min.

Understanding the economics of outsourcing your contact center

Video: Heather Blease, SaviLinx Founder and CEO, unpacks the economics…
Published January 3rd, 2022
By Heather Blease
4 Min.

When to consider BPO outsourcing

Video: SaviLinx Founder and CEO Heather Blease talks about the…
Published October 3rd, 2021
By Heather Blease
4 Min.

SaviLinx Hiring Now for Seasonal Work-from-Home Contact Center Jobs

Seasonal positions for Federal contract available at Savi locations in Brunswick and Caribou, Maine and Hattiesburg, Mississippi. In-person…
Published September 14th, 2021
By Gracie Ramos
4 Min.

Download Whitepaper - Revised Attrition

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Download Whitepaper - Q1 2024

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Download Whitepaper

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Download Whitepaper - Guide to BPO

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