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Building the Customer Relationship: Metrics that Matter

Originally published in ICMI by Heather D. Blease We need numbers to measure contact center performance. Empowering Agents can uncover metrics that positively impact the customer relationship. Measuring stats is a big part of managing a contact center. Answer time, abandon rate, handle time, and other information help hone efficiencies and tighten operations. While these [...]

SaviLinx’s CEO Heather D. Blease Receives Growth Master Award from US Women’s Chamber of Commerce

Award recognizes contractors that have achieved significant growth in the government sector BRUNSWICK, Maine – April 4, 2017 – SaviLinx, LLC, a contact center specializing in business process outsourcing and technical support services, has been chosen for the Growth Master Award from the US Women’s Chamber of Commerce (USWCC). This award was presented to SaviLinx [...]

2020-04-09T18:54:06-04:00Award, News|
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