Inside Out

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Basic call center abbreviations, acronyms and definitions

Acronyms and abbreviations play an important role in call center…
Published October 24th, 2024
By Heather Blease
14 Min.

How contact centers work and their structure

Contact centers play a key role in maintaining communication between…
Published October 24th, 2024
By Heather Blease
12 Min.

Guide to BPO Outsourcing

Resource: eBook Download How a contact center service partner can…
Published September 10th, 2024
By Heather Blease
1 Min.

Telephone etiquette: why is it important for a brand and business?

Telephone etiquette is an integral part of a successful business…
Published August 5th, 2024
By Heather Blease
11 Min.

What is demand analysis and when does a company need it?

Demand analysis is a key tool for any company that…
Published July 19th, 2024
By Heather Blease
15 Min.

CSI (Customer Satisfaction Index): What is it and how can it help a company?

In today’s world, where competition among businesses is at an…
Published July 18th, 2024
By Heather Blease
15 Min.

What is CATI: Advantages and disadvantages. How does CATI work?

Imagine a situation where your company is planning to launch…
Published July 3rd, 2024
By Heather Blease
13 Min.

What Is Business Process Outsourcing (BPO) and how it helps to optimize costs?

Business process outsourcing (BPO) is the key to reducing costs.…
Published June 13th, 2024
By Heather Blease
12 Min.

A compass for the manager: 30 call center metrics to monitor productivity and efficiency

The metrics we've selected help contact centers evaluate various aspects…
Published April 9th, 2024
By Heather Blease
59 Min.

Discovering the potential of call center outsourcing: Analyzing the advantage and disadvantage

We explore call center outsourcing. We analyze cost savings, flexibility,…
Published April 9th, 2024
By Heather Blease
19 Min.

Guiding Principles: Heather D. Blease on Core Values

Every business needs a set of principles to guide the…
Published August 21st, 2019
By Tom McGraw
1 Min.

Business Risk: Heather D. Blease on Managing Risk for SaviLinx

Fast growth requires a complex relationship with risk. In this…
Published July 16th, 2019
By Heather Blease
3 Min.

Most Popular

BNAS in Bangor Daily News

Redevelopment of Brunswick Navy base ushers in jobs and acclaim…
Published June 19th, 2013
By Gracie Ramos
2 Min.

Maine Biz Interview: Blease’s New Call Center Eyeing Government Clients

Blease’s New Call Center Eyeing Government Clients By Darren Fishell…
Published June 25th, 2013
By Tom McGraw
6 Min.

BDN Interview: SaviLinx, Blease’s new company, eyes government contracts

SaviLinx, Blease’s new company, eyes government contracts Cy Jariz Cyr…
Published June 25th, 2013
By Tom McGraw
7 Min.

Brunswick call center growth hinges on federal bill

Brunswick call center growth hinges on federal bill By Dylan…
Published June 25th, 2013
By Gracie Ramos
2 Min.

SaviLinx Lands New Contract, Seeks Tech Workers

SaviLinx Seeks Tech Workers for Growing Brunswick Landing Business The…
Published January 31st, 2014
By Tom McGraw
1 Min.

SaviLinx’s Heather Blease to Speak at PubHub

SaviLinx’s Heather Blease to Share Entrepreneurial Vision with Maine’s Technology…
Published December 2nd, 2014
By Heather Blease
1 Min.

SaviLinx’s Blease on Supporting Maine’s Entrepreneurs

Maine-made brownie energy bars are health food in disguise SaviLinx…
Published January 16th, 2015
By Tom McGraw
1 Min.

SaviLinx 1 of 21 featured companies creating jobs in Maine

Profiles of 21 companies creating jobs in Maine BY TUX…
Published May 21st, 2015
By Gracie Ramos
2 Min.

Factors Driving Job Growth in Maine

Survey sheds light on what drives companies to create jobs…
Published May 21st, 2015
By Tom McGraw
2 Min.

Brunswick Landing Poised for Growth

Brunswick Landing Poised for Growth SaviLinx’s headquarters location is in…
Published January 21st, 2016
By Heather Blease
1 Min.

SaviLinx to Hire 200 Contact Center Employees

SaviLinx to Hire 200 Contact Center Employees Expanded scope of…
Published March 11th, 2016
By Gracie Ramos
5 Min.

SaviLinx seeks 200 employees to fill new contract work in Brunswick

A customer service company operating at Brunswick Landing intends to…
Published March 11th, 2016
By Gracie Ramos
1 Min.

Download Whitepaper - Revised Attrition

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Download Whitepaper - Q1 2024

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Download Whitepaper - Guide to BPO

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