Industry News

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A compass for the manager: 30 call center metrics to monitor productivity and efficiency

The metrics we've selected help contact centers evaluate various aspects…
Published April 9th, 2024
By Heather Blease
59 Min.

Discovering the potential of call center outsourcing: Analyzing the advantage and disadvantage

We explore call center outsourcing. We analyze cost savings, flexibility,…
Published April 9th, 2024
By Heather Blease
19 Min.

Smart Customer Service: Making Pay for Performance Work for Your Contact Center

Pay-per-performance programs can either vastly improve or break a company…
Published March 29th, 2018
By Tom McGraw
2 Min.

Teleworking Expands Benefits of Business Process Outsourcing

Contact Center Teleworking Lowers Costs, Makes Companies More Nimble, and…
Published March 10th, 2017
By Heather Blease
6 Min.

SaviLinx CEO Heather Blease Shares Insight with Foundr Magazine

How Partnerships Can Help Startups Focus, Heather D. Blease | CEO…
Published January 26th, 2017
By Tom McGraw
2 Min.

Work-From-Home Success via CRMXchange

CRMXchange features a story written by SaviLinx Chief Operating Officer…
Published November 23rd, 2016
By Gracie Ramos
9 Min.

Cymone Bradford: Hattiesburg First 5

Cymone Bradford | Supervisor | Flexibility led to growth Cymone Bradford…
Published August 31st, 2016
By Gracie Ramos
6 Min.

Most Popular

BNAS in Bangor Daily News

Redevelopment of Brunswick Navy base ushers in jobs and acclaim…
Published June 19th, 2013
By Gracie Ramos
2 Min.

Maine Biz Interview: Blease’s New Call Center Eyeing Government Clients

Blease’s New Call Center Eyeing Government Clients By Darren Fishell…
Published June 25th, 2013
By Tom McGraw
6 Min.

BDN Interview: SaviLinx, Blease’s new company, eyes government contracts

SaviLinx, Blease’s new company, eyes government contracts Cy Jariz Cyr…
Published June 25th, 2013
By Tom McGraw
7 Min.

Brunswick call center growth hinges on federal bill

Brunswick call center growth hinges on federal bill By Dylan…
Published June 25th, 2013
By Gracie Ramos
2 Min.

SaviLinx Lands New Contract, Seeks Tech Workers

SaviLinx Seeks Tech Workers for Growing Brunswick Landing Business The…
Published January 31st, 2014
By Tom McGraw
1 Min.

SaviLinx’s Heather Blease to Speak at PubHub

SaviLinx’s Heather Blease to Share Entrepreneurial Vision with Maine’s Technology…
Published December 2nd, 2014
By Heather Blease
1 Min.

SaviLinx’s Blease on Supporting Maine’s Entrepreneurs

Maine-made brownie energy bars are health food in disguise SaviLinx…
Published January 16th, 2015
By Tom McGraw
1 Min.

SaviLinx 1 of 21 featured companies creating jobs in Maine

Profiles of 21 companies creating jobs in Maine BY TUX…
Published May 21st, 2015
By Gracie Ramos
2 Min.

Factors Driving Job Growth in Maine

Survey sheds light on what drives companies to create jobs…
Published May 21st, 2015
By Tom McGraw
2 Min.

Brunswick Landing Poised for Growth

Brunswick Landing Poised for Growth SaviLinx’s headquarters location is in…
Published January 21st, 2016
By Heather Blease
1 Min.

SaviLinx to Hire 200 Contact Center Employees

SaviLinx to Hire 200 Contact Center Employees Expanded scope of…
Published March 11th, 2016
By Gracie Ramos
5 Min.

SaviLinx seeks 200 employees to fill new contract work in Brunswick

A customer service company operating at Brunswick Landing intends to…
Published March 11th, 2016
By Gracie Ramos
1 Min.

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