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How contact centers work and their structure

Contact centers play a key role in maintaining communication between…
Published October 24th, 2024
By Heather Blease
12 Min.

Guide to BPO Outsourcing

Resource: eBook Download How a contact center service partner can…
Published September 10th, 2024
By Heather Blease
1 Min.

What Is An Omnichannel Contact Center?

As customer service is imperative to your business, you’ve undeniably…
Published September 19th, 2023
By Heather Blease
19 Min.

Transform Your Contact Center

Resource: eBook Download Is your contact center transaction-centric or resolution-centric?…
Published April 4th, 2022
By Tom McGraw
1 Min.

Rethink your contact center approach

Video: SaviLinx Founder Heather D. Blease shares her insight on…
Published April 3rd, 2022
By Heather Blease
3 Min.

The Economics of Contact Center Outsourcing

Resource: eBook Download Calculate your full costs to determine if…
Published January 4th, 2022
By Tom McGraw
1 Min.

Understanding the economics of outsourcing your contact center

Video: Heather Blease, SaviLinx Founder and CEO, unpacks the economics…
Published January 3rd, 2022
By Heather Blease
4 Min.

When to consider BPO outsourcing

Video: SaviLinx Founder and CEO Heather Blease talks about the…
Published October 3rd, 2021
By Heather Blease
4 Min.

Hiring Open House Sept. 18 – Hattiesburg, MS

We’re hiring Seasonal Customer Service Representatives for a large government…
Published September 17th, 2019
By Gracie Ramos
2 Min.

Scaling Customer Service for Fast Growing Companies

As a fast-growth company there aren’t enough hours in the…
Published July 9th, 2018
By Heather Blease
10 Min.

The Importance of Investing in an Exemplary Customer Support Team

Customer service supports customer retention, retention equates to loyalty, loyalty…
Published October 1st, 2017
By Heather Blease
7 Min.

Portland Press Herald: 12 Maine companies make Inc. 5000 fastest-growing list

SaviLinx tops the Maine rankings, based on its three-year growth…
Published August 16th, 2017
By Heather Blease
3 Min.

Most Popular

BNAS in Bangor Daily News

Redevelopment of Brunswick Navy base ushers in jobs and acclaim…
Published June 19th, 2013
By Gracie Ramos
2 Min.

Maine Biz Interview: Blease’s New Call Center Eyeing Government Clients

Blease’s New Call Center Eyeing Government Clients By Darren Fishell…
Published June 25th, 2013
By Tom McGraw
6 Min.

BDN Interview: SaviLinx, Blease’s new company, eyes government contracts

SaviLinx, Blease’s new company, eyes government contracts Cy Jariz Cyr…
Published June 25th, 2013
By Tom McGraw
7 Min.

Brunswick call center growth hinges on federal bill

Brunswick call center growth hinges on federal bill By Dylan…
Published June 25th, 2013
By Gracie Ramos
2 Min.

SaviLinx Lands New Contract, Seeks Tech Workers

SaviLinx Seeks Tech Workers for Growing Brunswick Landing Business The…
Published January 31st, 2014
By Tom McGraw
1 Min.

SaviLinx’s Heather Blease to Speak at PubHub

SaviLinx’s Heather Blease to Share Entrepreneurial Vision with Maine’s Technology…
Published December 2nd, 2014
By Heather Blease
1 Min.

SaviLinx’s Blease on Supporting Maine’s Entrepreneurs

Maine-made brownie energy bars are health food in disguise SaviLinx…
Published January 16th, 2015
By Tom McGraw
1 Min.

SaviLinx 1 of 21 featured companies creating jobs in Maine

Profiles of 21 companies creating jobs in Maine BY TUX…
Published May 21st, 2015
By Gracie Ramos
2 Min.

Factors Driving Job Growth in Maine

Survey sheds light on what drives companies to create jobs…
Published May 21st, 2015
By Tom McGraw
2 Min.

Brunswick Landing Poised for Growth

Brunswick Landing Poised for Growth SaviLinx’s headquarters location is in…
Published January 21st, 2016
By Heather Blease
1 Min.

SaviLinx to Hire 200 Contact Center Employees

SaviLinx to Hire 200 Contact Center Employees Expanded scope of…
Published March 11th, 2016
By Gracie Ramos
5 Min.

SaviLinx seeks 200 employees to fill new contract work in Brunswick

A customer service company operating at Brunswick Landing intends to…
Published March 11th, 2016
By Gracie Ramos
1 Min.

Download Whitepaper - Revised Attrition

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Download Whitepaper - Q1 2024

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Download Whitepaper

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Download Whitepaper - Guide to BPO

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