Charles Mercer
Recent Publications
Resource: eBook Download Is your contact center transaction-centric or resolution-centric?…
Resource: eBook Download Calculate your full costs to determine if…
Resource: eBook Download How a contact center service partner can…
Customer success story: Federal agency The Situation: Prospective students are…
SaviLinx’s contact center business experiences 58% growth since 2016 to secure its fourth spot on…
Calculating the economics of outsourcing customer service can help your…
Fast Growth Icons is the invitation-only network for well-established, fast-growing…
Originally published in The Times Record | BRUNSWICK, Maine –…
A few months ago, one of our contact center customers…
Maine-based contact center company now holds both HUBZone certification and…
SaviLinx has successfully completed two contracts providing business process outsourcing…
Mainebiz | October 17, 2016 BY LORI VALIGRA “We want…
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A customer service company operating at Brunswick Landing intends to…