Charles Mercer

Charles Mercer

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About Charles

Charles Mercer serves as National Sales Executive for SaviLInx. He works to identify and close new business opportunities. Charlie has held senior marketing and business development positions in state government, banking, and business process outsourcing. Previous employers include the Maine State Legislature, Finance Authority of Maine (FAME), Financial Institutions Service Corp. (FISC), and WAUSAU/Deluxe. A native of Maine, Charlie attended the University of Maine. Charlie serves on the Steering Committee of STRIVE – an organization that helps young people with intellectual disabilities lead fuller and more independent lives.

Recent Publications

Transform Your Contact Center

Resource: eBook Download Is your contact center transaction-centric or resolution-centric?…
Published April 4th, 2022
By Charles Mercer
1 Min.

The Economics of Contact Center Outsourcing

Resource: eBook Download Calculate your full costs to determine if…
Published January 4th, 2022
By Charles Mercer
1 Min.

Guide to BPO Outsourcing

Resource: eBook Download How a contact center service partner can…
Published October 4th, 2021
By Charles Mercer
1 Min.

SaviLinx helps prospective students achieve their dreams for a higher education

Customer success story: Federal agency The Situation: Prospective students are…
Published October 4th, 2020
By Charles Mercer
3 Min.

SaviLinx Ranks on Inc. 5000 List of America’s Fastest Growing Companies for Fourth Consecutive Year

SaviLinx’s contact center business experiences 58% growth since 2016 to secure its fourth spot on…
Published August 12th, 2020
By Charles Mercer
4 Min.

The Economics of Outsourcing

Calculating the economics of outsourcing customer service can help your…
Published August 1st, 2020
By Charles Mercer
2 Min.

SaviLinx Selected for Fast Growth Icons International Network

Fast Growth Icons is the invitation-only network for well-established, fast-growing…
Published May 30th, 2019
By Charles Mercer
2 Min.

The Times Record: SaviLinx Recipient of MTI Grant Award

Originally published in The Times Record | BRUNSWICK, Maine –…
Published April 12th, 2018
By Charles Mercer
2 Min.

SaviLinx University Fosters Employee Growth via Reward-Based Learning

A few months ago, one of our contact center customers…
Published August 2nd, 2017
By Charles Mercer
8 Min.

SaviLinx Awarded HUBZone Certification, Paving Way for Additional Government Contracts

Maine-based contact center company now holds both HUBZone certification and…
Published March 21st, 2017
By Charles Mercer
6 Min.

SaviLinx Celebrates Successful Completion of Two Contracts

SaviLinx has successfully completed two contracts providing business process outsourcing…
Published January 24th, 2017
By Charles Mercer
4 Min.

Mainebiz: SaviLinx thrives on not being your average call center

Mainebiz | October 17, 2016 BY LORI VALIGRA “We want…
Published October 17th, 2016
By Charles Mercer
11 Min.

Most Popular

BNAS in Bangor Daily News

Redevelopment of Brunswick Navy base ushers in jobs and acclaim…
Published June 19th, 2013
By Gracie Ramos
2 Min.

Maine Biz Interview: Blease’s New Call Center Eyeing Government Clients

Blease’s New Call Center Eyeing Government Clients By Darren Fishell…
Published June 25th, 2013
By Tom McGraw
6 Min.

BDN Interview: SaviLinx, Blease’s new company, eyes government contracts

SaviLinx, Blease’s new company, eyes government contracts Cy Jariz Cyr…
Published June 25th, 2013
By Tom McGraw
7 Min.

Brunswick call center growth hinges on federal bill

Brunswick call center growth hinges on federal bill By Dylan…
Published June 25th, 2013
By Gracie Ramos
2 Min.

SaviLinx Lands New Contract, Seeks Tech Workers

SaviLinx Seeks Tech Workers for Growing Brunswick Landing Business The…
Published January 31st, 2014
By Charles Mercer
1 Min.

SaviLinx’s Heather Blease to Speak at PubHub

SaviLinx’s Heather Blease to Share Entrepreneurial Vision with Maine’s Technology…
Published December 2nd, 2014
By Heather Blease
1 Min.

SaviLinx’s Blease on Supporting Maine’s Entrepreneurs

Maine-made brownie energy bars are health food in disguise SaviLinx…
Published January 16th, 2015
By Tom McGraw
1 Min.

SaviLinx 1 of 21 featured companies creating jobs in Maine

Profiles of 21 companies creating jobs in Maine BY TUX…
Published May 21st, 2015
By Gracie Ramos
2 Min.

Factors Driving Job Growth in Maine

Survey sheds light on what drives companies to create jobs…
Published May 21st, 2015
By Charles Mercer
2 Min.

Brunswick Landing Poised for Growth

Brunswick Landing Poised for Growth SaviLinx’s headquarters location is in…
Published January 21st, 2016
By Heather Blease
1 Min.

SaviLinx to Hire 200 Contact Center Employees

SaviLinx to Hire 200 Contact Center Employees Expanded scope of…
Published March 11th, 2016
By Gracie Ramos
5 Min.

SaviLinx seeks 200 employees to fill new contract work in Brunswick

A customer service company operating at Brunswick Landing intends to…
Published March 11th, 2016
By Gracie Ramos
1 Min.

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