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The Times Record: SaviLinx Recipient of MTI Grant Award

Originally published in The Times Record | BRUNSWICK, Maine - SaviLinx was recently named one of the winners of a grant from the Maine Technology Institute (MTI), winning a total award amount of $95,000. The award will allow for the creation of an innovative system called the SaviLinx Enterprise Information Management System, which will enable [...]

2018-11-17T17:13:00-05:00Award, Blog, Company News, News|

Grow Maine Show Podcast: Interview with Heather Blease, CEO of SaviLinx

Original by Martin Grohman | The Grow Maine Show  (Martin Grohman interviews SaviLinx CEO Heather Blease for a recent episode of his podcast. Photo Courtesy of Martin Grohman, The Grow Maine Show) This podcast on contact center SaviLinx celebrates Maine entrepreneurs. Heather Blease recently sat down to an interview on the Grow Maine [...]

SaviLinx: 100% Powered by Green Energy

SaviLinx’s headquarters is on the former Naval Air Station in Brunswick, Maine. We recently caught up with Steve Levesque, Executive Director of the Midcoast Regional Redevelopment Authority. MRRA has been responsible for redeveloping the Naval Air Station to what is now called Brunswick Landing, a thriving office park and corporate jet facility. One of his [...]

MaineBiz: Inc. 5000 includes 12 fast-growing Maine companies

Joshua Broder, CEO of Portland-based Tilson Technology Management. The company has been named for the seventh consecutive year to Inc. magazine's annual list of the 5,000 fastest-growing companies across the country. BY JAMES MCCARTHY Tilson Technology Management and Landry/French Construction Co. are joined by 10 other Maine companies in Inc. magazine's annual list [...]

2020-04-09T19:10:32-04:00Award, Company News, News|

SaviLinx Ranks 28 on Inc. 5000 List of America’s Fastest Growing Companies

SaviLinx achieves 9,264% growth since 2013 to secure the 28th position nationally for its contact center business BRUNSWICK, Maine – August 16, 2017 – SaviLinx, LLC, a contact center specializing in business process outsourcing and technical support services, has been named to the Inc. 5000 List of America’s Fastest Growing Companies. The Inc. 5000 list [...]

SaviLinx University Fosters Employee Growth via Reward-Based Learning

A few months ago, one of our contact center customers suggested we foster employee growth by creating a reward-based learning program for the team of agents dedicated to its account. We loved the idea because it not only could help our team members learn skills that would improve their performance, but also help them grow [...]

Building the Customer Relationship: Metrics that Matter

Originally published in ICMI by Heather D. Blease We need numbers to measure contact center performance. Empowering Agents can uncover metrics that positively impact the customer relationship. Measuring stats is a big part of managing a contact center. Answer time, abandon rate, handle time, and other information help hone efficiencies and tighten operations. While these [...]

SaviLinx Awarded HUBZone Certification, Paving Way for Additional Government Contracts

Maine-based contact center company now holds both HUBZone certification and Women Owned Small Business certification BRUNSWICK, Maine – March 21, 2017 – SaviLinx, LLC, a contact center specializing in business process outsourcing and technical support services, has been certified as a Historically Underutilized Business Zone (HUBZone) by the U.S. Small Business Administration (SBA). The HUBZone [...]

Teleworking Expands Benefits of Business Process Outsourcing

Contact Center Teleworking Lowers Costs, Makes Companies More Nimble, and Increases Diversity By Heather D. Blease, CEO, SaviLinx Government agencies have long partnered with outsourced contact centers to provide innovative service and fill service gaps. Today’s new class of contact centers partner closely with agencies to manage a range of business processes for customer service [...]

Amy Bergeron Joins SaviLinx HR Team

BRUNSWICK, Maine – February 28, 2017 – SaviLinx, LLC, a contact center specializing in business process outsourcing and technical support services, announces that Amy Bergeron has joined as Human Resources Recruiter. She brings a wealth of experience to help the fast-growing company build its team and develop and administer HR plans and procedures for its [...]

2017-08-15T16:57:59-04:00Company News, News|
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