SaviLinx Launches Two New Contact Center Facilities, Announces Seasonal and Steady-State Jobs

SaviLinx Adds Locations in Caribou, Maine and Lawrence, Massachusetts; Hiring Now for 800+ Seasonal and Steady-Agents   BRUNSWICK, Maine – September 18, 2020 – SaviLinx, LLC, a contact center specializing in customer service, business process outsourcing, and technical support services, has launched two new facilities: The company has opened centers in Lawrence, Massachusetts and Caribou, Maine [...]

SaviLinx Launches New BPO Service Facility in Lawrence, Massachusetts

SaviLinx Launches New BPO Service Facility in Lawrence, Massachusetts SaviLinx is excited to announce that we have launched a new facility in Lawrence, Massachusetts. This facility will serve a new contract to provide BPO services for insurance claims customer service, application, and adjudication. The Lawrence facility will house program management and tech support personnel and [...]

2020-09-04T13:06:50-04:00Blog, Company News, News|

Insights on Government Contracting for Customer Service on GovCon Giants Podcast

Government contracting for customer service is a complex field: Federal and state agencies require skilled Agents who can answer complex questions and provide professional service from citizens who often are experiencing stressful situations. Providing professional and empathetic service is just the start - most government contracts require strict service and operational protocols, and BPO service [...]

2020-09-02T09:03:48-04:00Blog, Entrepreneur, News|

SaviLinx Ranks on Inc. 5000 List of America’s Fastest Growing Companies for Fourth Consecutive Year

SaviLinx’s contact center business experiences 58% growth since 2016 to secure its fourth spot on the list  BRUNSWICK, Maine – August 12, 2020 – SaviLinx, LLC, a contact center specializing in customer service, business process outsourcing, and technical support services, has been named to the Inc. 5000 List of America’s Fastest Growing Companies. The Inc. 5000 list honors the 5,000 fastest-growing, privately held companies in [...]

2020-08-12T10:25:50-04:00Award, Blog, Company News, News|

The Economics of Outsourcing

Calculating the economics of outsourcing customer service can help your business unlock new ways to achieve goals. Does your business want to focus on core competencies? Do you need to shed overhead to better balance your operating model? Or do you need to more effectively leverage customer interactions? Changing your customer support business model [...]

2020-08-05T10:47:31-04:00Blog, Resources|

SaviLinx Hires 500+ Temporary Contact Center Agents to Support State Government Covid-19 Response

BRUNSWICK, ME – April 8, 2020 – SaviLinx, a contact center for government agencies and commercial businesses, has hired more than 500 temporary customer service agents to support state agencies overwhelmed with calls from citizens that have been impacted by the Covid-19 pandemic. States have received a dramatic spike in call volume and have chosen [...]

2020-04-08T11:18:31-04:00Company News, News|

SaviLinx Sponsors “Flatten the Curve” Hackathon to Combat COVID-19

MyHealthMath Calls Maine Tech Community to Action With COVID-19 Hackathon. March 16, 2020, Portland, Maine. The World Health Organization declared the Coronavirus Disease 2019 (COVID-19) a global pandemic. The President of the United States has declared a National Emergency. Maine’s state and local leaders are preparing for widespread community transmission. Maine CDC officials have confirmed [...]

2020-03-18T11:08:08-04:00Blog, Company News, News|

SaviLinx Receives Award for Economic Impact

SaviLinx is delighted to receive the HUBZone Contractors National Council’s award for Economic Impact for HUBZone Small Business of the Year – Rural America. The mission of the HUBZone Program is to promote job growth, capital investment, and economic development to historically underutilized business zones (HUBZones). SaviLinx is a certified HUBZone small business contractor and [...]

Jyve Partners with SaviLinx to Support Fast Growth and Build Brand Equity  

All businesses need to manage multiple moving parts. But fast-growing companies must be able to do it at hyper-speed and at scale, all while not losing sight of their mission and brand. For Jyve, the leading platform for in-store flexible and skilled labor, a strategic support partnership with SaviLinx has enabled it to accelerate its [...]

Hiring Open House Sept. 30 – Brunswick, Maine

We're hiring Seasonal Customer Service Representatives for a large government contract. Come to our Brunswick Open House to meet the team, learn more about our open positions, and apply on site. You'll have a chance to see our contact center and be interviewed by a member of our hiring team. Apply right on site. Walk [...]

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